Frequently Asked Questions (Based on our Deluxe Packages)
*Booking is easy...NO DEPOSIT REQUIRED...CASH ON DELIVERY/SET-UP! *
All we require is venue address, date & times & a contact number!
ALL PACKAGES ARE HEAVILY DISCOUNTED COMPARED TO THE HIRE OF A SINGLE ITEM
Q: How Long Does A Hire Last?
A: Its up to you how long your party is going to last. We do not hire by the hour but by the half day to include set-up and removal times so if your party is 3 hours plus 2 hours to set-up and remove that gives you your half a day. We will arrange a pre agreed delivery and collection time prior to your event.
Q: Do You Set Up The Equipment?
A: Yes. We will set up all of the equipment creating a safe and contained soft play environment. Please allow 45 minutes to an hour (subject to package size) before your party is due to start to set up the equipment and 45 minutes to an hour after the party has finished for the equipment to be packed away. Tighter time frames can be accommodated if required (minimum 30 minutes) by prior arrangement only.
Q: Is Your Equipment Clean?
A: Absolutely. We guarantee all of our equipment to be clean and in immaculate condition for every hire. All of our equipment is thoroughly cleaned following every hire and given an antiseptic wipe down following set up to destroy any germs picked up in transit.
Q: Can Your Equipment Go Outside?
A: Our soft play hire equipment is only available for indoor hire either in a venue, your home or a party tent where a suitable covered dry space is available to install the equipment. We should stress that we do not accept bookings for outdoor hires where an covered dry space is not available as our equipment is not suitable for use in the rain and must not under any circumstances get wet. If the weather were to change or be forecast for rain on the day and there was nowhere to set up the equipment indoors we would have no alternative that to cancel the booking leading to disappointment all round.
Q: How Do I Pay?
A: Cash on delivery only.
Q: What Happens If I Need To Cancel?
A: For peace of mind no fee is asked if you need to cancel apart from the £50 non-refundable deposit but we do ask you cancel as soon as you can, however if we turn up to your event and you ask to cancel the full fee will be required.
Q: Do You Have Public Liability Insurance?
A: Yes we have 5 million public and product liability insurance as well as employers’ liability insurance. This covers us against accident and injury caused by our equipment failing or incorrect or unsafe installation. This does not however cover the hirer for accidents or injury resulting from the misuse or abuse of the equipment when the hirer is responsible for providing their own supervision. Any operator telling you otherwise is not telling you the truth. Most household insurance will cover the hirer for accidents or injury at a person’s home or property although it remains the responsibility of the hirer to check that their insurance will cover them. As the hirer, you are responsible for ensuring adult supervision of the equipment at all times unless supervision is provided by a Kidz Soft Play member of staff.
Q: How Much Room Do I Need To Allow?
A: This really depends on the package your looking to hire. We supply all of our packages with soft play mats which can be arranged in almost any shape to accommodate different layouts. Each package will be supplied with enough mats to create the ideal soft play area however smaller areas can be accomodated if space is limited. Please notify us is space is a potential issue so we can discuss your individual requirements.
Q: I Live Outside Your Delivery Area, Will You Deliver To Me?
A: As standard we cover a 50 mile radius of Launceston and delivery charges will apply. Please call us for more details and a quote.
Q: Can I Collect The Equipment?
A: No. Our equipment is very bulky and will not always fit into a standard family vehicle. We deliver all of our equipment and later collect from your home or venue.
Q: What Time Will You Deliver and Collect The Equipment?
A: We aim to be as flexible as possible when it comes to delivery and collection times to accommodate personal preference and party times however allocate deliveries according to location and need. We allocate specific slots on a first come first served and priority basis with indoor hires taking priority over those who can be a little more flexible. As standard we deliver our equipment between 8am and 12noon and start collections at 5pm. If you require a specific delivery or collection time please notify us at the time of booking.
Q: Are You A Member Of Any Recognised Organisations?
A: We are proud members of both the British Inflatable Hirers Alliance and The Inflatable Play Enterprise organisations. All of our bouncy castles are registered with PIPA and carry current certificates.